The Online reporting service is reserved for users over 18 years old. A victim who is a minor must be represented by an adult declarant with parental authority.

The Online reporting service concerns property offences where the perpetrator is unknown to the victim, i.e. where the victim's precise identity is unknown.

Property offences are essentially offences against the property of individuals, organisations or the State, such as theft, extortion, damage, fraud or breach of trust.

The Online reporting service only concerns property offences.

The most serious offences, in particular those considered by law as crimes (e.g. theft or extortion committed at gunpoint, theft committed with violence resulting in mutilation or death, arson resulting in serious injury, etc.) cannot be reported in this way.

Offences against property mainly include theft, damage, extortion, breach of trust, fraud and all attempts to commit these offences.

• Damage to property and hit-and-run offences

  Damage is causing deliberate damage to another person's property, whether the damage caused is slight or so serious as to render the object unusable.
  E.g.: Graffiti on a building façade, damage to vehicles, etc.

  A hit-and-run offence is when the driver of a vehicle fails to stop, knowing that they have just caused an accident.
  E.g.: Someone hit my car while manoeuvring their vehicle to exit a parking space and did not leave their contact details so that an accident report could be drawn up.
  This is a hit-and-run offence and not deliberate damage, because the perpetrator did not want to damage the vehicle, but wanted to escape the consequences of his clumsiness or carelessness.

  Reports of wilful damage and hit-and-run offences can be made using the Online Reporting service. You can attach to the form photographs showing the damage caused, as well as the invoice for repairs if they have already been carried out, or the purchase invoice for the item if it has been completely destroyed.

• Theft

  Theft is the unauthorised taking of goods or things that do not belong to you. It may be committed with or without violence, and with or without damage.
  E.g.: in a public place, burglary, theft of an object taken out of one's hands, theft of an object stored in a vehicle, etc.

  If this happened by violent means, you will be asked to go to a police or gendarmerie station to complete your declaration and to be issued with a judicial order, which will be given to the doctor authorised to assess my injuries.

  If your registered vehicle has been stolen, you will also be asked to go to a police station as soon as possible.

• Theft of my credit card followed by fraudulent use

  In this specific case, the theft concerns a credit card that the thief or one of his accomplices then used to make fraudulent purchases or withdrawals.
  E.g.: My bank card is stolen at a restaurant and shortly afterwards I am notified by my bank that fraudulent payments have been made.

  Fraudulent use of a credit card that has not been stolen does not fall within the scope of the Online reporting service. They are part of the PERCEVAL online service.

• Non-Internet scams

  Fraud consists of obtaining goods, services or money by deception (false name, fraudulent schemes, etc.).
  E.g.: An individual pays you with a cheque that they know is stolen.

  The fraud must not have been committed over the internet. If this is the case, it will be handled by the THÉSÉE online service.

• Other property offences

  These mainly include extortion, breach of trust, blackmail outside the internet, and fraud.

  A breach of trust is when a person to whom money or property has been entrusted diverts the use of the property for their own benefit or for fraudulent purposes.
  E.g.: You lent an object to someone who refuses to return it, a customer has hired a car from a hire company and has not returned it at the end of the contract, etc.

  Extortion, commonly known as "racketeering", is the act of forcing someone to hand over an object or a sum of money by threatening them or someone close to them, or by using violence.
  E.g.: You hand over your mobile phone to someone who demands it and threatens to hit me if I don't obey.

  Blackmail consists of obtaining or attempting to obtain money or valuables by threatening to reveal or impute facts that may harm the victim's honour or reputation.

Case 1: You have been the victim of fraudulent use of your credit card online

Regardless of the details given below, it is imperative that you contact your bank to block the card before taking any action.

• Your bankcard has been stolen

  You can use the Online Reporting service.

• Your credit card is still in your possession

  If you meet all the following conditions:

  • You are a private individual;

  • I am able to identify myself using FranceConnect ;

  • I am not the originator of the online purchases that I am contesting;

  • I have already cancelled my credit card with my bank.

  Go directly to the PERCEVAL online service site.

Case 2: You've been the victim of an internet scam

If you meet all the following conditions:

• You are a private individual;

• I am able to identify myself using FranceConnect ;

• You have been the victim of an internet scam that matches at least one of the following situations:

  • fake buyer, fake seller or fake website selling goods or services

  • fake rental (of accommodation, vehicle or any other material asset, etc.)

  • hacking into an email or social media account

  • online blackmail

  • romance scam (fake love or friendship via the internet to gain my trust and get money from me).

I can go directly to the THÉSÉE online service site.
If I do not meet the conditions for using the Thésée online service, I can use the online offences reporting website.

Because of their severity, some offences will require a visit to our premises to complete the process (e.g.: robberies committed with violence, extortion [rackets], etc.). You will be asked further questions when you come. You will be given a judicial order to be examined by an authorised doctor if necessary. You may also be invited to view photographs of individuals corresponding to the description(s) of the perpetrator(s) that you may have provided.

Other offences may require additional information before the items can be entered in our stolen property record. This is particularly the case for theft of a registered vehicle.

The scope of the Online Reporting service is defined by a legal text that the police and gendarmes must follow in order for the statement sent to you to be valid.

Therefore, if you report an offence that does not fall within the scope of this online service, your request will be rejected, and you will be asked to go to a police or gendarmerie station to complete the process.

The Online Reporting service has replaced the Online Pre-Reporting service. It offers an additional service to users, enabling them under certain conditions (if identified via FranceConnect and when reporting minor damage to property by an unknown perpetrator) to receive a statement report without having to go to the police or gendarmerie station. For more complex situations, Plainte En Ligne enables victims to prepare for their visit to a police or gendarmerie station by completing a form that will be used to draft their statement.

Before starting your statement, you need to ensure that you have a digital version of all the relevant documents:

• documents attesting to your capacity to act if you are reporting on behalf of another person (power of attorney, KBIS proof of registration, resolution, etc.);

• documents relating to stolen or damaged items (invoices, estimates, photographs, registration certificate or insurance policy for a registered vehicle, etc.);

• documents explaining the facts (copies of emails, text messages, letters, etc.)

• any medical certificates that prove your injuries.

You can attach these documents to your declaration.

You may include with your statement any document that you consider useful for understanding the facts: photographs, copies of emails or text messages, invoices, estimates, etc.

These documents must be in JPEG, PNG or PDF format. Videos cannot be uploaded.

Due to technical constraints, the maximum size of each attachment is limited to 5 MB. The documents together must not exceed 20 MB.

If you have more documents than the maximum authorised capacity, or if you wish to provide a video recording that could shed light on the investigation, you must contact the department responsible for processing your statement, which will explain how to send these items.

It is important to give your identity and your online statement reference when you call.

When you go to a police or gendarmerie station to report an incident, you must provide proof of identity to authenticate your identity.

In the case of reporting an incident fully online, this authentication is carried out using FranceConnect.

FranceConnect can be used to retrieve identity information about the person authenticating. This information is known and verified by other services (Tax, Health Insurance, Post Office, etc.).

After clicking on FranceConnect, you can select a service to confirm your identity details, and then you can connect to this service using your identifiers (e.g.: you can choose to identify yourself via the tax website and then you can enter the identifiers you normally use on the tax site). Your identity details will be automatically transferred to the Online Reporting form. You'll just need to provide a few additional details (preferred name if applicable, marital status, occupation, postal address, etc.).

This information is transmitted automatically by FranceConnect and enables us to verify the identity of the person making the report. If an error is found, it can only be changed on the site that issued the incorrect information (AMELI, Tax Office, Post Office, etc.).

You can continue with the reporting process online. You will then be asked to go to the unit in charge of processing your statement in order to prove your identity by means of a valid identity document (national identity card, residence permit, passport or, failing that, family record book or any other official document).

A preferred name is the one you use in my daily life. For married, widowed or even divorced women, this is often their married name. The preferred name is optional. It does not replace the birth surname. In particular, it enables you to link certain supporting documents that you may need to provide as part of your application if they only mention this name (invoices, bank statements, etc.).

Profession can be an aggravating factor in certain offences. That's why we're asking for this information. If this is the case, it is important to specify it in the field detailing the facts.

You must tell the story as it happened, as accurately and simply as possible.

For greater clarity, it is best to explain the facts in chronological order.

You should start by explaining the circumstances in which the incident was discovered.

Your explanations should make it possible to understand how the perpetrator acted and what their modus operandi was (putting their hand in a pocket or bag, object snatched from hands, use of an object to commit the offence, etc.).

If the offence was facilitated by your physical state (illness, disability or pregnancy) or carried out while you were doing your job, it is also important to let us know.

Finally, if the perpetrator left an object belonging to them at the scene (e.g.: clothing, crowbar, etc.), you must call 17 and indicate this in your statement. The object must not be handled until the police or gendarmes have intervened.

It is important to specify whether the acts were accompanied by violence, as this constitutes an aggravating circumstance in property offences. You must also specify whether the acts were committed with a weapon (firearm, knife, tear gas canister, broken bottle or any other object that could cause injuries, etc.).

This information helps us to better understand how the events occurred and helps to guide the investigation.

Violence includes blows (slaps, punches, kicks, etc.) and also pushing and shoving. Theft when a telephone or handbag is snatched is considered to be theft committed with violence.

If the violence is committed with a weapon, it is important to specify this and describe the weapon as precisely as possible (size, colour, appearance, etc.).

Threats are any intimidating phrases or postures used by the perpetrator(s) to force the handing over of property (racketeering) or to induce the victim to submit to them during the theft.

If the perpetrator uses a weapon to threaten, it is important to specify this and to describe the weapon in as much detail as possible (size, colour, appearance, etc.).

You must include in your statement all items that have been stolen or damaged in connection with the offence of which you were the victim. For each item, you should indicate whether it has been damaged or stolen. E.g.: You were the victim of a burglary. The thief broke a window in your house in order to get into your home and steal your jewellery and papers. The window of your home must be declared as "damaged", and your jewellery and papers must be individually declared as "stolen".

You may have been the victim of an attempted theft. For various reasons (resistance, intervention by a third party, etc.), the thief did not succeed in stealing your property. In this case, you can click on the "I have no items to declare" button at the bottom of the first page of the "Items concerned" section.

Items reported stolen may be registered in the stolen property record. To do this, you need to have the information to identify it: make, model, serial number, IMEI number, any invoices, etc. Registration in the stolen property record enables property to be returned if it is found during the course of an investigation or any other enquiry.

As far as mobile phones are concerned, the information requested will enable you ask your operator to block the use of the phone on French territory. This is not the same as blocking the line with the operator.

You should give a telephone number where you can be contacted if necessary (business mobile phone number, landline number, family member's number, relative's number, etc.).

The IMEI (International Mobile Equipment Identity) is a 15- to 17-digit number that identifies a mobile phone. It is different for each device and never changes even if the phone is sold. This number is useful because it can be used to block a mobile phone that has become unusable in France. It also enables the phone to be registered in the stolen property record and returned to the owner if it is recovered. So this is very important information.

It can be found when the phone is in my possession by typing *#06 # on the keypad in the phone's call tab. It can also be found in the settings menu or in the settings specific to each phone.

If the phone has been stolen, the IMEI number can be found on the phone's purchase invoice or on its box.

For users of Apple phones:

• You can connect to AppleID from a web browser using your Apple ID;

• Select the "Devices" section;

• Select the device to see the serial number and IMEI;

• if you've activated geolocation on your phone, and it's switched on, you can see where it is by logging onto Apple Find.

For Android phone users:

• Connect to Google Find from a web browser using your Google credentials

• Select the device, then click on ⓘ to see the serial number and IMEI;

• if you've activated geolocation on your phone, and it's switched on, you can see where it is.

It is damage caused to you voluntarily or involuntarily. It can be material (destruction or theft of your property, loss of salary, etc.), physical (injuries, etc.) or moral (emotional, psychological damage, etc.).

Material loss is expressed as an amount in euros. You can confirm the amount by attaching all the necessary supporting documents (purchase or repair invoices, estimates, etc.). The court and/or the insurance company will determine the compensation amount.

If you have been the victim of a violent attack on property (theft, racketeering, etc.), you have suffered a physical injury that you can have certified by a doctor. To do this, you can visit your GP on your own initiative. A doctor's certificate can be attached to your statement.

The police or gendarmerie station may also request a consultation by appointment with a doctor specially trained to draw up this type of certificate. A judicial order report will then be sent to you by an officer, to pass onto the doctor concerned. In their certificate, the doctor will describe the physical and/or psychological injuries and their severity. The severity of the injury is measured in days of Temporary total disability (ITT). ITT is the unit used to measure the severity of your injuries. This is not necessarily the same as the number of days off work.

If the offence of which you were a victim resulted in non-material damage, the principle is identical.

If you have suffered both physical and mental injury, the certificate issued to you will specify the number of days of ITT for each type of injury.

This refers to any person who witnessed the incident and is willing to tell the police what they saw or heard.

You must provide all the information needed to contact any witnesses (identity, telephone number or email address, anything else you consider useful, etc.).

A perpetrator is the person who committed the offence against you. This term also refers to any accomplices, i.e. all the people who helped them commit the offence.
E.g.: One person kept watch, another distracted you, while a third grabbed your attention.

This is the person who potentially committed the acts you are reporting. This term also refers to any accomplices, i.e. anyone who may have helped the offender to commit the offence.

As far as possible, the following information should be provided: body type, sex, apparent age, height, build (slim, normal, stocky, athletic, etc.), hair (colour, length, appearance), eyes, clothing, any distinctive features (tattoos, physical characteristics, etc.).

You need to complete this information for each of the perpetrators or suspects.

The officer draws up an intervention report which must be attached to any legal proceedings that are opened. This report contains information that is useful for the investigation.

For some offences, the perpetrator may have left fingerprints or DNA traces at the time of committing the offence. This is particularly the case in the event of a burglary or theft from a car. Similarly, the offender may have left an object belonging to them at the scene of the offence (crowbar or screwdriver used to open a door, stone or any other object used to break a window, item of clothing or any other object). It is therefore important not to touch anything until you receive instructions from an agent.

You can do this online in the following cases:

• Authentication using FranceConnect

• No violence or threats

• No theft of a registered vehicle

• The facts described are clear and precise and do not require any further clarification.

The first three criteria are detected automatically by the application. You will then be informed of the need to go to a police or gendarmerie station of your choice. You will then be asked for your availability, so you can be contacted by an agent with whom you will agree a date and time for an appointment.

It is also possible that the need for an appointment arose from the interviewer's analysis of your report. They will contact you to arrange a meeting.

If your declaration meets the conditions for being processed entirely online, the service that receives it will be the one responsible in the location where the events occurred. If this location cannot be defined (e.g.: the offence was committed on the Internet or abroad), the service responsible for processing it will be the service located in your place of residence.

If you need an appointment to finalise your statement, you will be invited to the service of your choice, which will make contact with you.

The name and contact details of the service handling your statement will be sent to you as soon as you have submitted your declaration.

You can fix an appointment before, during and after reporting an incident online.

If you would like to be seen by a police officer or gendarme after submitting a statement online, you must contact the department responsible for processing your declaration to arrange a meeting with an officer.

It is important to give your identity and your statement reference when you make contact by telephone.

To update your statement with new information (adding information, documents, etc.), you must contact the department responsible for processing your declaration so that an agent can advise you what to do.

During every communication, it is important to give your identity, the identity of the victim if it is different from mine and your declaration reference.

Except in special circumstances, your declaration will be processed within 7 days of receipt by a service. This means that it will be analysed by an officer who will determine whether it meets the conditions for being incorporated into a statement.

If this is the case, you will have access to a digital copy of the statement that will be drawn up.

Once your declaration has been accepted as a statement, the legal investigation can begin.

If this is not the case, you will receive an email telling you why your statement has been rejected.

Your statement fulfilled all the conditions to be incorporated into a statement. This statement will be the first act in the legal proceedings that will be opened. These legal proceedings may result in the identification of the perpetrator or may not provide any useful information. If a perpetrator is identified, you will be informed by our services.

The time it takes to process legal proceedings varies according to the investigations to be carried out.

Once the investigations have been completed, the legal proceedings are referred to the competent judicial court, which will decide what action to take. If you want to know the outcome of proceedings referred to a court, you will have to contact the court in question.

You can change the location of your appointment. However, you must contact the service to which your statement has been sent as soon as possible, so the information can be transferred to the service where you want an appointment.

During every communication, it is important to give your identity, the identity of the victim if it is different from mine and your statement reference.

Once submitted, your statement is analysed by an investigator. They will determine whether the elements you have submitted constitute an offence and whether the nature of this offence falls within the scope of the Online Reporting system. It is possible that the facts you have described do not constitute a criminal offence, but fall under the jurisdiction of industrial tribunals or commercial courts, for example. In this case, your declaration cannot be incorporated into an official statement. You will be informed of this and given the contact details of the most appropriate service to deal with your situation.

If you still feel that your situation warrants filing an incident report, you can contact the police or gendarmerie in charge of your case to discuss it face-to-face with an officer.

You have 6 months to download the copy of your report and the accompanying documents. After this deadline, any request for a copy must be made to the police or gendarmerie station in charge of your case.

You will be notified by email when your statement and accompanying documents have been made available. This email will include a link that you will need to click on and then follow the instructions provided to retrieve the documents.